Refund Policy

Last updated: April 6, 2026

1. Free Plan

The Free plan has no cost. No charges are ever made on a Free plan account, and this policy does not apply to it.

2. Monthly Plans

We offer a 7-day refund window from the date of your billing charge for monthly subscriptions (Creator and Pro plans).

To qualify for a refund on a monthly plan, both of the following must be true:

• The refund request is made within 7 calendar days of the billing date.
• The account has scheduled fewer than 5 posts since the charge was made.

After 7 days, or if significant usage has occurred, the charge is non-refundable. However, you may cancel at any time to stop future charges — cancellation takes effect at the end of the current billing period.

3. Annual Plans

Annual subscriptions are eligible for a full refund within 14 calendar days of the purchase date, with no usage conditions attached.

After the 14-day window, annual plans are not eligible for a refund. If you cancel your annual plan after 14 days, your subscription will remain active until the end of the paid annual period, and no pro-rated refunds or credits will be issued for the remaining time.

4. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• The refund window (7 days for monthly, 14 days for annual) has expired.
• A refund was already issued for a previous billing cycle on the same account.
• The account was suspended or terminated due to a violation of our Terms of Service.
• The user forgot to cancel but continued using the platform and benefiting from paid features.
• The charge was correctly applied according to the selected subscription plan.

5. Accidental Charges

Accidental or erroneous charges are always refundable, regardless of the standard refund window. This includes:

• Duplicate charges for the same billing period.
• Charges applied after a confirmed cancellation.
• Incorrect amounts charged that do not match the plan pricing.

If you believe you have been charged in error, contact us immediately at support@postar.blog with your account email and a description of the issue.

6. Technical Defects

If you experience persistent technical issues or material defects that prevent you from accessing or using Postar's features as described, you may be eligible for a refund regardless of the standard refund windows.

In such cases, please contact our support team at support@postar.blog first so we can verify and attempt to resolve the issue. If we are unable to resolve the technical defect, you may escalate your refund request to Paddle for a refund outside of the standard refund window.

7. Cancellation Policy

You may cancel your subscription at any time directly from your account dashboard. No email or support request is required to cancel your subscription.

Cancellation and refund are two separate actions:

• Cancellation stops future charges. You do this yourself from the dashboard. Your paid access continues until the end of the current billing period. This requires no contact with us.
• Refund request recovers a charge already made. Refund requests are submitted directly to Paddle, rather than to Postar directly.

No pro-rated refund is issued for unused days of a cancelled monthly billing period, unless the cancellation is made within the 7-day refund window and a refund is separately requested.

8. How to Request

All refund requests must be submitted directly to our payment reseller, Paddle.com. You can request a refund through the following channels:

• By clicking the "View receipt" or "Manage subscription" link in your transaction confirmation email.
• By visiting the dedicated Paddle buyer support portal at paddle.net and selecting the "Request refund" option.

For general billing support, questions, or if you experience any difficulties, you may contact our support team at support@postar.blog. However, please note that the primary channel for refund processing and approval is Paddle's portal, not our inbox.

9. Processing Time

Approved refunds are processed by Paddle within 14 days of approval. The refund will be credited back to the original payment method used for the purchase wherever possible.

If you do not see the funds returned after 14 days, you can contact Paddle support directly via paddle.net for an update on your refund status.

Upon processing a refund, your account will be immediately downgraded to the Free plan and access to paid features will be restricted.

10. Chargebacks and Disputes

We strongly encourage you to contact Paddle support or our support team directly to resolve any billing issues or request a refund before initiating a chargeback or dispute with your bank or card issuer. Initiating a chargeback without contacting support first may result in the temporary or permanent suspension of your Postar account and access to our platform, as well as delays in resolving the dispute.

11. Policy Updates

We may update this Refund Policy from time to time. If we make material changes, we will notify active subscribers by email at least 14 days before the change takes effect. The "Last Updated" date at the top of this page will always reflect the most recent version.

Continued use of a paid subscription after a policy update constitutes acceptance of the revised terms.